About iSushi
iSushi is one of Norway's fastest-growing takeaway sushi chains. Founded in 2012 by Jeanette and her father - who were simply tired of having to go into the city for good sushi — the brand now 11 locations servin suburbs across the west coast of Norway.
Close to $10M USD in revenue. 14% profit margins. #1 for guest satisfaction amongst restaurant chains in Norway. Run by a 3-person central team.
No bonus is paid unless a guest is happy. It's built into the culture.
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The challenge
As iSushi scaled, customer communication didn't keep up.
Guest enquiries landed in shared inbox across all location - no shared system, no visibility, no accountability. Jeanette had no reliable way to know whether managers were reading messages, let alone responding to them.
They lost a catering booking because a manager hadn't replied for a week. No one knew until it was too late.
"We had little control over whether they replied, how quickly they replied, or whether they replied at all."
Their feedback setup had the same blind spots. A survey-only tool with no connection to Google or any public review platform - no way to grow their online reputation, respond to public feedback, or understand how they compared externally.
This created three key challenges:
No overview of customer communication across locations
Missed opportunities due to slow or absent responses
Limited ability to learn from customer feedback at scale
Why RevVue
iSushi wasn’t just looking for a new tool - they were looking for a partner.
Their previous solution lacked flexibility and had stopped evolving. RevVue stood out by being responsive, adaptable, and aligned with how iSushi wanted to operate.
“I’m looking for a partner, not a supplier.”
The solution
With RevVue iSushi have now centralised every guest touchpoint into one system: email enquiries, survey feedback, and online reviews - all visible, all owned, location-aware down to GM level.
For the first time, Jeanette had a live view across all 11 locations. Every enquiry assigned. Every reply tracked. Nothing sitting unanswered.
Centralised customer communication
All customer inquiries and complaints are now managed in one system. Leadership has full visibility across locations, and managers are accountable for responding to assigned messages.
Structured feedback workflows
Each location reviews feedback regularly, logs issues, and follows up systematically. Insights are no longer lost — they drive continuous improvement.
Integrated review management
RevVue enabled iSushi to collect and manage reviews directly on platforms like Google. Customers can easily leave feedback via SMS and other touchpoints, increasing both volume and visibility.
Customer satisfaction tied to incentives
Customer feedback is now directly linked to internal bonus structures. This ensures that every team, across every location, is aligned around delivering great customer experiences.
Results
Since implementing RevVue, iSushi has seen measurable improvements across both operations and customer perception:
+401% increase in Google reviews
15,000+ customer reviews collected in 6 months
+11% increase in Google rating
+13% increase in guest retention
0 missed enquiries, and no more lost catering bookings
“Now we have control. We can see what’s coming in, what’s been answered, and what needs follow-up - without spending more time.”
Looking Ahead
With ambitions to open 10 new locations over the next 3–5 years, iSushi is focused on scaling without losing the customer closeness that got them here. The next phase with RevVue is about moving from visibility to action - less reading through feedback, more being told what matters, what needs attention, and having more of it handled automatically.
