No. Hiver has no native, purpose-built integration with ROLLER, and no venue-management system appears in Hiver's app library. A custom bridge is buildable, because ROLLER publishes the most open API in this category, and Hiver still will not check session availability or hold a booking. Hiver turns Gmail into a helpdesk, so your bookings@ address stays where it is and gains assignment, notes and SLA tracking. ROLLER is venue-management software for attractions and leisure operators, covering ticketing, sessions, party packages, waivers and point of sale.
The short answer
Hiver can receive a ROLLER enquiry in your shared Gmail inbox and make it accountable. It cannot do anything with it in ROLLER. Checking session capacity, holding a slot, splitting a group, issuing waivers: all of that still happens by hand, in ROLLER, by a person.
Hiver + ROLLER | |
|---|---|
Native integration | None |
Best available workaround | A custom build on Hiver's API and ROLLER's open API |
What the workaround still can't do | Check live session availability, hold or create a booking, attach a package, issue waivers |
ROLLER earns real credit on that middle row. Its API is openly published and self-serve documented rather than gated behind a partnership agreement, which is unusual in this category. So the bridge is genuinely achievable here, and that is precisely what makes the ceiling easy to see.
What actually happens to a booking enquiry
Give Hiver full credit first. If your venues run on Google Workspace and enquiries arrive at a shared Gmail address, Hiver is the lowest-friction improvement available: no migration, no new interface, and immediate assignment, internal notes, SLA rules and reporting on that mailbox. Group enquiries pass between several people over weeks, so unambiguous ownership genuinely helps.
Here is the real journey of one enquiry once you have done that.
A teacher emails
bookings@about a trip for 20 pupils from a special school, asking whether you run a quieter session with the music and lights turned down, whether extra adult helpers can come in free, and what the waiver process is for pupils who cannot sign for themselves. The message lands in Gmail and Hiver assigns it.An agent opens it in Gmail and reads it.
The agent opens ROLLER in another tab, because Hiver cannot see the session schedule.
They check which sessions are set up as low-sensory or quiet sessions, whether one has capacity for 20 plus helpers on the requested date, how the helper ratio is priced, and how group waivers work when a parent or guardian signs remotely.
They place a provisional hold in ROLLER, re-keying the session, headcount, helper numbers and the access notes.
They switch back to Gmail and write the reply covering the session, the pricing and the waiver process.
They leave the conversation open in Hiver, because a school trip needs sign-off.
Three weeks later: "Approved, and it is 24 pupils now." Twenty-four may not fit that session, and the waiver list has to be reissued. The agent repeats steps 3 to 7.
Every enquiry is handled twice, in two systems, by a person copying the same fields between screens. Group enquiries are worse than a ticket sale, because the thread runs for weeks and each round trip rebuilds the whole answer. One operations director described the inbox behind this workflow as "a black hole, no KPIs, no response rate, nothing." Hiver lights up the response rate and the ownership. It cannot tell you which enquiries became bookings, because it never sees one.
The sharper cost is the enquiry you never hear about again. A teacher planning a trip emails several venues at once, and the first one back with real availability and a clear answer on access usually gets the booking. A roughly 40-venue entertainment group lost a single booking worth £40,000 because the enquiry arrived outside working hours and nobody replied in time. A three-site pizza group put it more bluntly about a 30 to 40 cover enquiry: "It just sat there. No one saw it. They went somewhere else." Hiver did not cause those losses. Routing bookings through a system that cannot book anything is what makes the delay inevitable.
What Hiver actually connects to
Hiver integrates with more than 100 apps, and the named ones tell you who it sells to: Salesforce, HubSpot, QuickBooks, Okta, Jira, Slack, NetSuite, Shopify and Asana. It also offers a Zapier connector and the Hiver API for custom builds, and Harvey, its AI bot, suggests relevant templates, closes conversations and marks spam.
None of those is a venue-management system. This is worth stating carefully, because Hiver publishes a hospitality help-desk page that mentions integrating with booking engines and guest-management systems. That is general copy aimed largely at hotels, and what backs it is the 100-plus business apps, Zapier and the API rather than any named venue platform. So Hiver has not ignored hospitality or leisure. It has not built for the schedule.
ROLLER's side is the most open in this comparison, and that deserves accurate description. ROLLER publishes an open API developers can build against without negotiating a partnership first, plus a partner directory of around ten integrations covering marketing and finance: Mailchimp, Klaviyo, Brevo, Xero, NetSuite, Microsoft Power BI, Google Tag Manager and inventory tools. No inbox or customer-service tool appears in that directory, and ROLLER is not on Zapier, so Hiver's Zapier connector has nothing to connect to. The open API means a custom bridge is achievable, just not off the shelf.
So build it and look honestly at the result. You can push enquiry details into a Gmail conversation and pull booking records back to show alongside them. What you cannot do is give the agent a live view of which sessions are quiet sessions and which have capacity, place or extend a hold from the reply window, adjust helper numbers, or reissue waivers. Harvey helps with the writing rather than the booking: it can surface the right school-trip template and cannot tell you whether the Tuesday quiet session has room for 24.
There is one more gap for a multi-site operator. Hiver's structure is Gmail's structure: mailboxes, labels and rules. A label is not a venue, so there is no native routing by site, no per-venue tone and no reporting by location.
Why this matters for booking enquiries
A support conversation and a booking enquiry look similar and behave nothing alike. A support conversation is resolved by a reply. A booking enquiry is only resolved when a slot is held in the schedule. That difference is the whole problem.
Hiver makes the email accountable. It cannot book the group in. The transaction, the part that actually earns the revenue, still lands on your team, one enquiry at a time. Hiver is best understood as the most graceful way to keep the old workflow rather than a way out of it.
What it looks like when the tool is built for booking enquiries
The gap closes when the enquiry and the booking live in one place, so a party enquiry is answered and held in a single reply. This is what RevVue does, and it is easier to show than to describe.
Every enquiry is tagged to the venue it is for, which matters for an operator running several attractions with different capacities and session times. A question about one site is never answered with another site's slots, because the team works from one queue, by location, rather than labels standing in for venues.
One queue per venue, so session times and capacities never get crossed.
The AI drafts the reply in that venue's voice, grounded in its packages, its group rates and what each session can take. Party and group enquiries repeat constantly, and the draft arrives with the specifics already filled in.
The package reply drafted in the venue's voice, ready to approve and send.
Because it connects to the booking system, the AI takes the step Hiver cannot: it checks capacity and prepares the booking in the conversation. Small requests are handled as they land, and the group bookings, the school trips and the birthday parties that fill a session, are acknowledged instantly and held for a person to finish.
Group bookings acknowledged and prepared, waiting for a person instead of waiting to be noticed.
And because every enquiry is tracked per site, group demand becomes a number. Enquiry volume, reply speed and conversion by location, so you can see which attraction is losing parties to a slow inbox. Hiver reports on mailbox SLAs and response times, which says nothing about how many sessions filled.
Volume, response rate and conversion by location, showing which site is losing group bookings.
An honest note on where RevVue is today
RevVue's ROLLER integration is on the roadmap, and the honest position today is an email-only pilot. That pilot already delivers the inbox value shown above: location-aware routing, instant acknowledgement, AI-drafted replies, high-value bookings surfaced, and reporting by location. The direct booking-system connection will deepen that when it lands, but it does not gate the value you get today. The UK AI is in pilot.
This is the move the Brasilia Group made, off a horizontal helpdesk and onto an inbox built for the job. Their founder, Nikolaos Kiosses, put it plainly: "The transition from Zendesk to RevVue has been a game changer."
If your enquiries currently live in a shared Gmail account, replacing a shared Gmail inbox for a restaurant group is the most relevant read next. Because group and party enquiries are where the revenue is for a leisure operator, how to triage high-value group bookings is worth reading too. To see what the AI would have said to a real enquiry your team received last week, book 20 minutes.
Frequently asked questions
Does Hiver integrate with ROLLER?
No. Hiver has no native integration with ROLLER, and no venue-management system appears in Hiver's app library. No inbox or customer-service tool appears in ROLLER's integration partner directory either. Because ROLLER publishes an open API, a custom bridge is buildable and can copy enquiry data into a Gmail conversation or show booking records alongside it. It still cannot check live session availability, hold a slot, attach a package, or issue waivers.
Can I connect Hiver and ROLLER with Zapier?
No. ROLLER is not on Zapier. The Roll app in Zapier's directory is unrelated project-management software, not ROLLER the venue-management platform. Hiver has a Zapier connector, but that only helps when the other end is there too. Connecting the two means building against ROLLER's open API directly.
Does ROLLER have an open API?
Yes, and it is the most open in this category. Most restaurant and venue booking platforms gate API access behind a partnership agreement. ROLLER publishes an open API developers can build against directly. That removes the access barrier but not the real one: a shared inbox has no concept of session availability, holds, packages or waivers, so even a well-built bridge leaves the booking work to be done by hand.
What do leisure venues use instead for group and party enquiries?
Most stay on a shared inbox and accept the double-handling, because no general-purpose tool solved the booking side. A purpose-built option is RevVue, which is location-aware and whose AI checks availability and prepares the booking inside the conversation, with high-value group enquiries surfaced for a person to nurture. Its ROLLER integration is on the roadmap, with an email-only pilot available now.
